Home » Curbside Service

Curbside Service

Curbside Service is now available at Murrysville Community Library by appointment only. To take advantage of this new program please follow the instructions below:

How to request a Curbside Pick-Up

    1. PLACE ITEMS ON HOLD
      Visit our catalog to search for items currently available at our location. Be sure that your pick-up location is Murrysville Community Library. If you have questions you can call (724-327-1102) or e-mail the Library at murrysville@wlnonline.org. Please note that wait times for holds may be longer than usual.
    2. WAIT FOR NOTIFICATION
      You will be contacted when your hold has been processed to set up a day and time for pick-up. Please do not come to the Library for curbside if you do not have an appointment, as your items will not be ready for pickup.
    3. PICK UP YOUR ITEMS
      Staff will check out your items on the morning of your scheduled pick-up, put them in a plastic bag, and bring the items out to you. Please open your trunk so that we can maintain social distancing by placing the books directly into your trunk. After the staff member leaves you may close your trunk. If you miss your appointment the Library will hold your items for one business day before shelving them.
    4. RETURN YOUR ITEMS
      All items may be returned to the Library via the Library’s book drop. You may return items you have held onto during quarantine on the day of your scheduled pick-up. The book drop will be open starting Monday, June 8 for all returns except Launch Pads and WonderBooks. Please call to schedule a time to return your LaunchPad or WonderBook.

FAQ

How will I know my items are ready for pick-up?

You will receive a phone call from Alice the Library’s digital Librarian. To support social distancing efforts, the Library is operating with limited staff. Wait times for holds may be longer than usual. We appreciate your patience!

How do I return materials?

Items can be placed in the book drop. Please note that our safety measures require staff to quarantine returned materials for their own, and your safety. This means there will be a 72-hour delay between when you place your items in the book drop and when your items will be removed from your account in the computer system. All fines will continue to be waived during this time. If you are returning books on the day of a pick-up, please place your own items into the book drop to avoid cross contamination of materials.

What if my hold is from another library?

You may still place holds for materials at other Westmoreland Library Network (WLN) libraries, however, wait times are increased for holds placed on items from member WLN Libraries. We recommend placing holds on items housed at the Murrysville Community Library for reduced wait times.

Do I need a library card?

Yes, patrons must hold a Westmoreland Library Network card to use curbside pickup. 

Can I come into the library to browse and pick out items in person?

Yes, the Library is open to the public.

What if I have mobility issues and cannot leave my vehicle?

If you have mobility issues, we can provide accommodations such as bringing your returnable items to the book drop for you, and placing the new books in the front seat of your car.

What materials are available for pick-up?

All physical materials currently on the shelf at our location are available, including books, DVDs, CDs, and LaunchPads.

Can you look for specific items or provide reading suggestions?

Yes we can! Call or email us for reading suggestions!

What if I have fines?

Fines are currently being waived and longer due dates are automatically being applied. If you encounter an issue, please contact the Library. We do not currently have the ability to collect fines in a contactless manner during curbside service. We are able to accept in person payments in the Library, or you can submit them online.

Can I place a hold via telephone?

Yes, we’d love to hear from you! Please call 724-327-1102 for assistance.

What are you doing to protect the safety of patrons and library staff?

That’s a great question! The contactless curbside pick-up model we are using provides maximum social distancing for the safety of our entire community, patrons and staff. Staff will use face coverings in accordance with PA Dept. of Health and CDC guidelines. All physical materials are quarantined for a minimum of 72 hours prior to any staff or patron handling, to ensure safety. Patrons and staff should not approach one another and respect the need for social distancing. This may feel uncomfortable but is necessary to provide a safe, contactless pick-up service. If you notice patrons outside the library when you come to retrieve your pickup, please remain in your vehicle until the previous patron has departed.